BOOKING, CANCELLATION, REFUND, AND INVOICE POLICY

1. Booking Confirmation

A reservation is considered confirmed only after the guest receives an official confirmation from TL7 Heaven Hotel via email, telephone, or the hotel’s reservation system.

2. Cancellation Policy

Flexible Rate

• Free cancellation is available up to 24 hours before the scheduled check-in time.
• Cancellations made within 24 hours prior to check-in may incur a charge equivalent to one night’s stay.

3. No-Show Policy

If a guest fails to arrive on the scheduled check-in date without prior notice, the hotel reserves the right to charge fees according to the confirmed reservation terms and conditions.

4. Refund Policy

• Any applicable refund will be processed using the original payment method.
• Refund processing times may vary depending on the guest’s bank or payment service provider.

5. Electronic Invoice Policy

Invoice Request

To request an electronic invoice, customers must provide the following information:

• Individual or Company Name
• Tax Identification Number (if applicable)
• Address
• Email Address for Invoice Delivery
• Contact Phone Number

Invoice Issuance

Electronic invoices will be issued in accordance with applicable laws and regulations.

Invoice Adjustment

Any request for invoice correction or adjustment must be submitted immediately upon receipt of the invoice and must comply with the regulations governing electronic invoices.

Customer Responsibility

Customers are responsible for verifying the accuracy of all invoicing information before submitting their request.

TL7 Heaven Hotel shall not be held liable for any errors resulting from inaccurate or incomplete information provided by the customer.