PRIVACY POLICY
TL7 Heaven Hotel is committed to protecting the privacy and personal data of our guests.
1. Information We Collect
We may collect the following information:
- Full Name
- Phone Number
- Email Address
- Payment Information
- Passport Information or Other Identification Documents as Required by Law
- Booking History and Service Usage Information
2. Purpose of Information Use
The information collected may be used for the following purposes:
- Processing Reservations
- Providing Accommodation Services
- Customer Support
- Issuing Invoices
- Complying with Legal and Tax Obligations
- Improving Service Quality
3. Data Security
The hotel implements appropriate technical and administrative measures to protect customer data from unauthorized access, loss, misuse, alteration, or unintended disclosure.
4. Information Sharing
Customer information will not be sold, traded, or transferred to third parties.
Information may only be disclosed in the following circumstances:
- Upon request from competent government authorities.
- As required by applicable laws and regulations.
- To payment processors or service providers involved in delivering related services.
5. Data Retention
Personal information will be retained for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal requirements.
6. Customer Rights
Customers have the right to:
- Request access to their personal data.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal data where permitted by law.
- Withdraw consent to the processing of personal data when applicable.